Billing Manager

Job Description

This role involves managing the billing team, implementing billing systems, handling customer inquiries, and ensuring compliance with all relevant regulations and standards.

Key Responsibilities:

1. Team Management:
   • Supervise and lead the billing team, providing guidance, training, and performance evaluations.
   • Coordinate work schedules, assign tasks, and ensure efficient workflow within the department.
   • Foster a collaborative and productive work environment.
2. Billing Operations:
   • Oversee the preparation and issuance of invoices to clients.
   • Ensure all billing information is accurate, complete, and compliant with company policies and regulatory requirements.
   • Monitor the billing process and address any discrepancies or issues promptly.
3. System Management:
   • Implement and maintain billing systems and software.
   • Identify opportunities for process improvements and system enhancements.
   • Ensure data integrity and security within the billing systems.
4. Customer Relations:
   • Handle customer inquiries and resolve billing issues in a timely and professional manner.
   • Work closely with the customer service department to ensure customer satisfaction.
   • Develop and maintain strong relationships with key clients and stakeholders.
5. Compliance and Reporting:
   • Ensure compliance with relevant laws and regulations, including tax and financial reporting requirements.
   • Prepare regular reports on billing activities, performance metrics, and outstanding accounts.
   • Conduct internal audits to ensure adherence to billing policies and procedures.
6. Financial Management:
   • Monitor accounts receivable and ensure timely collection of payments.
   • Collaborate with the finance department to reconcile billing discrepancies and manage revenue streams.
   • Develop and manage the billing department budget.

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Proven experience in billing, accounting, or financial management.
• Prior experience in a supervisory or management role preferred.
• Proficiency in billing software and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of regulatory standards and compliance requirements related to billing.

Competencies:

• Attention to Detail: Ensure accuracy in billing and financial reporting.
• Leadership: Ability to lead, motivate, and manage a team effectively.
• Customer Service Orientation: Commitment to providing excellent service to clients and resolving issues efficiently.
• Organizational Skills: Strong ability to manage multiple tasks and projects simultaneously.
• Analytical Thinking: Capability to analyze data, identify trends, and make informed decisions.

Working Conditions:

• Primarily office-based with standard working hours.
• Occasional travel may be required for training or client meetings.