Customer Service Representative

June 3, 2024
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Job Description


  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers with product information, pricing, availability, and orders.
  • Resolve customer complaints and issues promptly and escalate complex problems to the appropriate department.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Maintain a high level of product knowledge to provide accurate information to customers.
  • Collaborate with other team members to ensure customer satisfaction and improve processes.
  • Keep detailed records of customer interactions and transactions.


  • High school diploma or equivalent; college degree preferred.
  • Proven customer service experience in a similar role.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and decision-making abilities.
  • Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in MS Office and customer service software.
  • Ability to work a flexible schedule, including evenings and weekends if needed.

Preferred Qualifications:

  • Experience working in a retail or e-commerce environment.
  • Knowledge of CRM systems and order management software.