IT Support Specialist

Job Description

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and peripherals.
• Troubleshoot and resolve IT issues in a timely manner, escalating more complex problems to the appropriate IT personnel if necessary.
• Assist in the setup and configuration of new computers, laptops, and mobile devices for employees.
• Maintain documentation of IT procedures, configurations, and troubleshooting guides.
• Collaborate with other IT team members to ensure efficient operation of IT systems and infrastructure.
• Participate in IT projects and initiatives as assigned.
• Keep abreast of new technologies and trends in IT support.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Proven experience working in IT support or a similar role.
• Strong knowledge of Windows and/or Mac operating systems.
• Experience with Microsoft Office 365, Active Directory, and other IT management tools.
• Familiarity with network technologies, including TCP/IP, DNS, DHCP, VPN, etc.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Benefits:

• Competitive salary
• Health insurance
• Retirement plan
• Paid time off
• Training and development opportunities
• Employee discounts