IT Support Specialist

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Job Description


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Install, configure, and maintain computer hardware, software, systems, networks, printers, and peripherals.
  • Troubleshoot and resolve IT issues in a timely manner, escalating more complex problems to the appropriate IT personnel if necessary.
  • Assist in the setup and configuration of new computers, laptops, and mobile devices for employees.
  • Maintain documentation of IT procedures, configurations, and troubleshooting guides.
  • Collaborate with other IT team members to ensure efficient operation of IT systems and infrastructure.
  • Participate in IT projects and initiatives as assigned.
  • Keep abreast of new technologies and trends in IT support.


  • Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  • Proven experience working in IT support or a similar role.
  • Strong knowledge of Windows and/or Mac operating systems.
  • Experience with Microsoft Office 365, Active Directory, and other IT management tools.
  • Familiarity with network technologies, including TCP/IP, DNS, DHCP, VPN, etc.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.


  • Competitive salary
  • Health insurance
  • Retirement plan
  • Paid time off
  • Training and development opportunities
  • Employee discounts