IT Support Technician

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Job Description

As an IT Support Technician, you will be responsible for providing technical assistance and support to our employees, ensuring smooth and efficient operation of computer systems, networks, and software applications. You will play a critical role in resolving technical issues, troubleshooting problems, and maintaining hardware and software infrastructure.

Key Responsibilities:

  • Provide technical support to employees via phone, email, or in person, addressing hardware, software, and network issues promptly and effectively.
  • Install, configure, and maintain computer systems, peripherals, and software applications.
  • Troubleshoot hardware and software problems, diagnose technical issues, and implement appropriate solutions.
  • Set up and configure new hardware and software, including desktops, laptops, printers, and mobile devices.
  • Perform system upgrades, patches, and installations as required.
  • Manage user accounts, permissions, and access rights in accordance with company policies.
  • Collaborate with other IT team members to resolve complex technical issues and escalate problems when necessary.
  • Maintain accurate records of technical issues, resolutions, and equipment inventory.
  • Provide training and guidance to employees on the use of IT systems and software applications.
  • Stay up-to-date with advancements in technology and recommend solutions to improve efficiency and productivity.


  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
  • Proven experience working in an IT support role, preferably in a corporate environment.
  • Strong knowledge of computer hardware, software, and networking systems.
  • Proficiency in Microsoft Windows and Office Suite, as well as experience with Mac OS and Linux systems.
  • Familiarity with Active Directory, DNS, DHCP, and other network protocols.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical users.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA) are a plus.


  • Competitive salary
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off and holidays
  • Opportunities for professional development and advancement