Customer Service Representative

Job Description

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, pricing, availability, and orders.
• Resolve customer complaints and issues promptly and escalate complex problems to the appropriate department.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain a high level of product knowledge to provide accurate information to customers.
• Collaborate with other team members to ensure customer satisfaction and improve processes.
• Keep detailed records of customer interactions and transactions.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Proven customer service experience in a similar role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in MS Office and customer service software.
• Ability to work a flexible schedule, including evenings and weekends if needed.

Preferred Qualifications:

• Experience working in a retail or e-commerce environment.
• Knowledge of CRM systems and order management software.